Communications Customer Service Manager. This is initially a one year contract based in central London.
As the project progresses, we are introducing a new role to manage the customer service desk, this position will be provide a vital service to ensure customer queries are resolved, accurately, timely and against agreed standards. A key requirement is the ability to engage with stakeholders to discuss and help with questions about the Client. We are looking for someone who is inspired to ensure we provide high quality information to all customer enquiries and genuinely enjoys helping people with their enquiries.
You will also be responsible for exceeding customer expectations by planning and implementing call centre strategies and operations; improving systems and processes.
We wish to assure the quality of our customer experience delivered by the Clients team by monitoring activities and providing objective and consistent feedback to drive continuous improvement. To do this, you would also need excellent knowledge of customer service IT systems and have the ability to analyse data for compliance and regulation reports.
The successful candidate will be a self-starter, be able to work in teams and liaise at all levels within the project. Excellent administrative skills are paramount, as is experience of working in complex multi-stakeholder environments and managing conflicting deadlines.
If you are interested then please contact me via email or phone.