ICT Customer Service Support – Corsham

I.T Industries:
  • Operations
  • Maintenance
Job Type:
  • Temporary
Reference Number: 19791
Corsham, UK


Role: ICT Customer Service Support
Location: Corsham
Rate: £300 per day Inside IR35

ICT Customer Service Support

Supports either a Customer Service Manager or a Senior Customer Service Manager to help analyse and support customer expectation and satisfaction, ensuring that agreed services from ICT and supplier communities are being delivered to agreed business and service level requirements. Identifies and responds to opportunities for providing improved services to the business organisation.
Key skills:
1. Manage the daily RA operation:
a. Process, respond or escalate all ad-hoc queries in the dpki-certrequests@mod.gov.uk mailbox
b. Process (accept, reject or query) all certificate applications with matching CSR in the dpki-certrequests@mod.gov.uk mailbox
c. Record all applications in SharePoint and formally submit to MMICA for Official or ARMY for Secret
d. Receive certificates from MMICA or ARMY and register receipt in SharePoint
e. Distribute certificates to original requestor and close the case
2. Support the DRCA approval process
a. Receive and record Development DRCA Level 1 CA requests and enquiries
b. Support the development and creation of DRCA certificate profiles to meet the requirements of Level 1 CA requests
c. Collaborate with the Applicant and Authority Stakeholders to ensure certificate profiles comply with the DPKI Interface Specification and appropriate CP
3. Manage DPKI resources:
a. Maintain all CA (DRCA and MMICA) and RA procedures and associated documentation to be up to date and correct
b. Maintain all communications and notifications with DRCA, MMICA and ARMY subscribers and potential Relying Parties as to the DPKI status
c. Maintain and ensure availability of DPKI Repository web site and its contents (CA certificates, CRLs, DPKI support instructions and Certificate Policies (CP))


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