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Role: ICT Technical Support
Location: Berkshire
Rate: £22 per hour Inside IR35

JOB SUMMARY

Reporting to the Education IT & ICT Customer Services Manager the role of the ICT Technical
Support Analyst is :-
• To ensure the availability and performance of the Schools’ Admin and Curriculum
infrastructure in supported schools
• To ensure that the technical integrity of Capita SIMS and FMS software is maintained in
supported schools
• To provide technical support to the Schools MIS support team
• To schedule, co-ordinate and perform installations, operating system and database
server upgrades, maintenance activities and fault resolution activities
• To prioritise and co-ordinate schools technical visits to ensure efficient and effective use
of finite resources
• To create, develop, maintain and implement documented processes and procedures for
the activities of the Technical Support Team
• To supervise from time-to-time any contractors engaged to provide technical support to
schools.
• To seek better, or more efficient, ways to deliver the services of the Technical Support
Team