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Apply knowledge in human factors, ethnography, and the user-centred
design process to product and service design in an iterative development
environment. Use findings of user data to work closely with designers and
analysts to iterate the developing service.

Manage business relations with
usability and market research agencies to support necessary research
processes.

Experience in: taking a lead User Researcher role within a team,
setting research direction and mentoring junior research colleagues;
managing team dynamics and holding sufficient authority to effectively
challenge points of design without alienating individuals; working within an
agile project environment, and maintaining effective performance in
difficult and challenging circumstances; quantitative research
methodologies.

Proven experience of gathering user requirements for web
based services; managing, executing and analysing usability test and
research sessions; working in an agile development environment with User
Experience teams, designers and developers to create new digital products
and services; audience modelling and developing design personas. Degree
in HCI/Usability/Cognitive Psychology/Market Research or related field.
Experience across web content, tools and transactional services, especially
those with complex user journeys. Experience within a research and digital
environment