Customer Service – Appleton Thorn

Job Type:
  • Permanent
Supply Chain Industries:
  • Supply Chain Logistics
Reference Number: JB-2062
Warrington, UK


Role: Customer Service  
Location: Appleton Thorn
Salary: £20,000


Role Profile:

Deekay are recruiting for an experienced Customer Service in Appleton Thorn for a major 3PL organisation.
Hours of work: 4 on 4 off nights.


  • Ensuring all jobs are created into the Eddie Stobart in-house system for delivery as per your customer’s requirements: ensuring accuracy
  • Acting as a point of contact with the customer regarding any queries prior to collection or after the day of delivery
  • Grouping work together in the most efficient and cost effective way
  • Actioning all amendments within Eddie Stobart’s internal tracking system and recording them on the memo screen making the planning department aware when necessary
  • Completing a regular unrated report, ensuring all consignments are rated accurately and within agreed timescales requesting new rates through the sales team
  • Organising return and re delivery movements with the customer following the agreed process applying the correct rates and job type ensuring we capture any ancillary charges
  • Liaising with the Forecasting and Planning departments regarding extra or short notice loads, and any additional costs if applicable
  • Completing daily/weekly/monthly KPI reports as required (including Daily Performance, Non Conformance and Volume reports) within specified deadlines




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