Description:

Ensuring the recovery cycle is followed and completed for Council Tax accounts for all stages of recovery, including post liability order action
To ensure all arrears accounts are actively pursued by monitoring and ensuring that
enforcement action is not being held up, through effective case management to
maximise income

Analysing and monitoring post liability order actions including Enforcement Agent case selection and review, Committal, Bankruptcy, Charging Orders and other actions as required.

To negotiate and make payment arrangements with customers who are in
arrears using income and expenditure details to inform sustainable solutions for
Council Tax debt

Trace absconders using Experian or other information held to obtain payments
Attending and representing the Council at Liability Order and Committal hearings

Liaising with external bodies such as Enforcement Agents, Department of Work and Pensions and Solicitors

Conduct office interviews and deal promptly and courteously with all forms of communication with the general public in accordance with the Councils Customer Care Code and other agreed guidelines