1. PURPOSE OF JOB

The primary purpose of this post is to work with colleagues to deliver an effective and efficient Traffic Management service, by undertaking a number of diverse technical duties and activities, working unsupervised for much of the time, accessing and assessing information independently.

Technicians take responsibility for a number of technical processes under the general guidance and direction of senior colleagues within the team, supporting service delivery, applying knowledge and skills to a range of activities, and demonstrating an understanding of the service area and relevant procedures, guidelines and good practice within the Highways and Traffic Group.

2. PRINCIPAL ACCOUNTABILITIES

Service Delivery

• Take responsibility for technical processes, under the general direction of senior colleagues within the team, in support of service delivery.
• Apply knowledge and skills to a range of activities, demonstrating understanding of the technical service area, relevant procedures, legislation and guidelines.
• Investigate customer queries and complaints, as directed by senior colleagues in the team, and issue instructions or recommend actions to resolve issues as necessary.
• Communicate effectively with colleagues and customers, both verbally and in writing.
• Undertake the development and/or monitoring of specific technical schemes, under the guidance of senior colleagues within the team, in accordance with relevant procedures, legislation and guidelines.
• Utilise up-to-date mobile technologies to deliver an efficient and effective service.
• Ensure own and contractors compliance with relevant health and safety requirements and legislation.
• Prepare, plan and supervise minor works on site, and keep records of completed work.
• Develop, specify and monitor contractors work to ensure compliance with quality and contract standards.
• Specific duties and requirements relating to Technicians are set out in the attached schedule.

Management

• Establish and maintain appropriate working relationships with customers, businesses and the general public, and other services.
• Liaise and network with other Service Areas within the Council, outside organisations, the local community and other Local Government bodies on relevant issues.
• Work with customers, businesses and clients in accordance with appropriate guidelines and technical specifications, for example elected Members, Parish, Town Councils and Residents’ Associations.

Working in a team

• Participate in the formulation of detailed team objectives and policies.
• Provide information and advice to colleagues and others, as required, regarding technical standards, guidelines and processes.
• Analyse and interpret data and information, and make recommendations, to support decision making by others across a broad range of activities undertaken by the Highways and Traffic Group.

 Service Development and/or Delivery

• Under the direction of senior colleagues within the team, contribute to the effective and efficient implementation of Council policies, and the successful achievement of Council objectives, including financial ones.
• Contribute to the development of services and implement agreed changes to improve service delivery.
• Contribute to co-operative working across services, and support cross service initiatives in accordance with the Councils’ Vision and Values.
• Assist in ensuring that services are responsive to community needs, and that equal opportunity and health and safety issues are identified and addressed effectively.
• Assist in ensuring that effective working relationships are established and maintained with organisations and agencies relevant to the work of the Highways and Traffic

Other

• Ensure effective communication with elected Members, colleagues, external partners, utility companies, the general public and others as appropriate.
• Behave in a professional manner at all times, in line with the Councils’ Code of Conduct.
• Ensure equality of opportunity in all activities, recognising diversity and equality within the workforce, and ensuring that the Councils’ policies in this area, including compliance with the Code of Conduct, are communicated and acted upon.